At Phoenix Services, your privacy and data security are integrated into our core operations. This Privacy Policy outlines the specific data we collect, our processing methods, and your rights as a user.

We collect essential data required to maintain service integrity:

• Email addresses (For account recovery and notifications)
• Discord Identity (Usernames/IDs for role synchronization)
• Payment Metadata (Handled securely via 3rd-party gateways)
• IP Addresses (Processed via payment partners for anti-fraud protocols)

Data acquisition occurs through:

• Direct user input (Purchases and form submissions)
• Secure payment providers (Google Pay, Apple Pay, Card Issuers)
• Discord API integrations

Your information is used strictly for:

• Matching purchases to Discord IDs for instant role delivery.
• Providing access to digital products/services.
• Anti-fraud screening and system security.
• Transaction record maintenance for legal compliance.

Your data is shielded from unauthorized access through encrypted storage. Sensitive information remains isolated within secure, trusted payment partner environments, unreachable by Phoenix Services staff.

We retain data only for the duration necessary to fulfill service delivery and legal obligations. Users maintain the right to request full data erasure at any time (See Section 07).

We maintain a zero-sale policy: We do not sell, trade, or rent your data. Data is only shared with:

• Payment Processors: To verify and fulfill orders.
• Discord: To manage server access and permissions.

You retain full control over your data:

• Right to Request Access to held data.
• Right to Full Deletion from our active databases.
• Right to Withdraw Consent for data processing.

Phoenix Services reserves the right to modify this protocol. Continued use of our software following updates constitutes acceptance of the new terms.